This guide explains which information you should check when selecting a tour, submitting your booking request, and making payment. Options may vary depending on the service and the date you choose; please rely on the information presented to you on the checkout screen and in your booking documents.
1. Choose your tour and departure point
Review the tour options and compare dates, duration, departure port, and included and excluded services. Do not assume that programs departing from Aliağa, Dikili, Ayvalık, and Akçay are interchangeable. Check the price and availability for your selected date and number of participants.
2. Verify participant information
Enter the first name, last name, and contact details requested during booking carefully. Make sure passenger details match the documents you will use for travel. If there are children or infants, room arrangements, or special requests, state them before completing the process. Share only the information necessary for the transaction.
3. Distinguish between a request and booking confirmation
Submitting an information form, checking availability, or sending a request does not on its own mean a booking is confirmed. Check your booking number, status, departure date, participants, and scope of services. If confirmation is not clear, contact us instead of creating a new transaction.
4. Review the payment option presented to you
Read the payment method offered on the checkout screen, the total amount, the currency, and any deposit and remaining payment details. Do not assume that every tour has the same payment option, installment plan, or deposit terms. If you will use bank transfer/EFT, verify the recipient and account details through the current official channel.
5. Keep your payment result and documents
After payment, check the transaction result and booking status together. A bank transaction, a payment record, and a booking confirmation are separate stages. If the result is unclear, or if the transaction appears at your bank but you have not received confirmation, contact us before making another payment. Keep the contract, confirmation, and payment documents provided to you.
6. Changes, cancellations, and support
Before proceeding, read the “View Refund Policy” section on the tour page and the contracts provided to you. For information on how to apply, you can review our Cancellation, Refund and Change Guide page. For questions, reach out through our contact channels; never share your card security code or password.
