Where can you find the conditions for your reservation?
You can review the conditions described for the relevant product by using the "View Refund Policy" button on the tour page. Please also check the contract and information documents provided to you regarding your reservation. This guide explains the application route; it does not change the conditions of your reservation and does not limit your legal rights.
Why may the conditions differ?
Cancellation and change conditions may vary depending on the type of service, the selected date and the package content. Do not assume that a period or deduction rate applying to one tour also applies to another. Read the conditions before purchasing; for any unclear points, please contact us.
How should a cancellation or change request be submitted?
You may submit your request in writing to info@dikiliguventur.com, including your reservation number, the tour/service name, the departure date and the action you are requesting. In the initial application, do not send your card number, card security code or unnecessary identity documents. You can reach our current contact channels from our contact page.
Does submitting a request complete the process?
Submitting a request, cancellation, date change and completion of a refund are separate stages. Please obtain written confirmation of the outcome of the transaction concerning your reservation and any fee calculation. In case of doubt, do not assume that your trip or reservation has been cancelled automatically.
Refund amount and processing time
Assessment is made based on the applicable legislation, the documents related to your reservation and your specific request. This general guide does not set a single deduction rate or a single refund period for all products. Statutory rights and periods are reserved.
Organization or transport changes
Cancellation of the tour by the organizer, transport changes, force majeure and a traveler's cancellation request are separate situations. Please request written information about any changes and options communicated to you. This guide does not constitute a general disclaimer of liability or a non-refund provision.
