This notice concerns the personal data processed by GÜVENTUR SEYAHAT TURİZM ACENTASİ TİC. LTD. ŞTİ. ("GüvenTravel") through our website, mobile applications, membership processes, communication channels and travel services. Our data processing activities are carried out under Turkish Personal Data Protection Law No. 6698 (KVKK) and its implementing legislation.
1. Website and mobile application use
When you visit our website or use our mobile application, certain personal data are processed automatically: IP addresses, website traffic information, logs, connection times, pages visited and transaction security data.
- Purposes: Information security, visitor records, system performance monitoring, and retention and archiving obligations.
- Legal basis: KVKK Article 5(2)(a), where processing is expressly provided for by law, and Law No. 5651 on the Regulation of Publications on the Internet. Device and performance data in the mobile application are processed under Article 5(2)(f), the legitimate interests of the data controller.
2. Membership processes
When you create an account on our platforms, we process identity data (first and last name), contact details (email and telephone), customer transaction information, transaction security data and marketing preferences.
- Purposes: Sales and operational services, performance of the membership agreement, customer relations, handling requests and complaints, and compliance with legal obligations.
- Legal basis: KVKK Articles 5(2)(a), 5(2)(c) (establishment or performance of a contract), 5(2)(ç) (legal obligations) and 5(2)(f).
3. Purchases and reservations
For reservations and sales of ferries, hotels, tours, flights and other travel services, we process identity, contact, customer transaction, financial and legal transaction data, and audio recordings of call centre conversations.
- Payments and invoicing: Credit/debit card and financial transaction data are used through secure payment infrastructures (İyzico, PayTR and GarantiPOS) and in accounting processes for electronic invoices and electronic archive invoices.
- Legal basis: KVKK Articles 5(2)(a), 5(2)(c), 5(2)(ç) and 5(2)(f).
4. Transaction and electronic commerce records
Records of orders, reservations and memberships on our digital platforms are retained to maintain information security, resolve system faults and comply with statutory retention periods.
Legal basis: KVKK Articles 5(2)(ç) and 5(2)(f).
5. Communication and marketing
We process the personal data you provide for requests, complaints, suggestions and support. Commercial electronic communications about campaigns, promotions and information are sent only with your explicit consent. You may withdraw your permission at any time without charge.
6. How personal data are collected
Personal data are collected by automated or partly automated means through our website, mobile application, call centre, authorised agencies and offices, email, WhatsApp, social media channels and digital forms.
7. Transfers of personal data
For the performance of services and compliance with legal requirements, personal data may be transferred to:
- Competent public authorities and organisations to meet legal obligations.
- Relevant banks and licensed payment institutions for payment and financial processes.
- Business partners, suppliers, and infrastructure/cloud service providers for operational processes.
- International transfers: For overseas tours, visa applications, international accommodation and airline reservations, personal data are transferred to the relevant suppliers abroad only after obtaining your explicit consent.
8. Your rights under KVKK Article 11
Under Article 11, data subjects have the right to:
- Learn whether their personal data are processed.
- Request information if their data have been processed.
- Learn the purpose of processing and whether the data are used in line with that purpose.
- Know the third parties to whom data are transferred in Türkiye or abroad.
- Request correction of incomplete or inaccurate data.
- Request deletion or destruction under the conditions of Article 7.
- Request that corrections, deletions and destruction be notified to third parties to whom the data were transferred.
- Object to an adverse result arising from analysis exclusively through automated systems.
- Request compensation for damage caused by unlawful processing.
9. Requests and contact channels
You may submit requests concerning your rights under the law in Turkish. Include your first and last name, Turkish identity number (nationality and passport number for foreign nationals), residential or business address for notifications, notification email/telephone and the subject of your request.
- Postal address: İsmetpaşa Mah. Şht. Sami Akbulut Cad. No:32/A, Dikili / İzmir
- Email: info@dikiliguventur.com
- Registered electronic mail (KEP): guventurseyahat@hs01.kep.tr
Depending on their nature, requests will be resolved as soon as possible and within 30 (thirty) days at the latest, without charge.
