Answers about ferry tickets, travel documents and reservations. Always check the details of your selected service.
1. How can I buy a ferry ticket?
Contact GüvenTur by telephone or WhatsApp. After payment and confirmation, your digital ticket is sent through the available email or WhatsApp channels. Check the passenger details, date, port and ticket conditions.
2. Where can I find island visa application information?
See our visa services for application information and the document checklist. Requirements depend on your passport and personal circumstances; confirm the current requirements and submission deadline before booking. A short summary is not a complete document list or an approval guarantee.
3. Do I need a passport?
Check that your passport and any required visa are suitable for your destination, nationality and travel dates. Do not assume that another traveller’s passport or visa arrangements apply to you.
4. How can I request a cancellation?
Read the cancellation and refund conditions for your selected service and the documents supplied with your booking. Submit your request in writing and obtain confirmation of the outcome. Promotional products may have different conditions; statutory rights remain unaffected.
5. Which payment methods are available?
Use the payment options shown for your booking. Card payments, bank transfer or payment at the office may be available depending on the service. Check the total, currency and any deposit or balance before paying.
6. Which hotels are used on Lesvos tours?
Tours generally use 3- or 4-star hotels. Confirm the actual hotel, room type, board basis and dates in the selected programme and booking documents.
7. What is included in the tour price?
Check the included and excluded services for your chosen tour. Ferry travel, accommodation on overnight tours, guiding, insurance and meals may appear as separate items. Do not assume that the same items are included in every package.
8. What are the ferry departure and meeting times?
Use the dated timetable, your ticket and the final booking notice. Meeting time is earlier than departure so that ticket, passport and boarding procedures can be completed. This general page is not a fixed ferry timetable.
9. Can I take a car on the ferry?
A passenger ticket does not automatically include a vehicle. Confirm the vessel, service and vehicle conditions with the operator before making arrangements.
10. How can I obtain my invoice?
Keep your booking and payment confirmation. Contact our team if you need help with the invoice or have not received it; provide the booking reference without sharing card security codes.
11. How can I contact GüvenTur?
Telephone: +90 232 700 1 700. Email: info@dikiliguventur.com. Office: İsmetpaşa Mahallesi, Şehit Sami Akbulut Caddesi No:32/A, Dikili / İzmir.
Visa services · Ports and meeting guide · Cancellation and changes · +90 232 700 1 700
